This Privacy Policy explains how C-Creation collects and uses personal information when you visit this website, contact us, or discuss a project with us.
1. Who we are
C-Creation provides custom merchandise development and sourcing services. Our contact address is Room 802, Wenhai Garden, Wenhai West Road, Ronggui, Shunde, Foshan, Guangdong, China 528305. For privacy questions, email amanda-jing@c-creation-gifts.com.
2. Information we collect
When you contact us, we may receive your name, company, email address, telephone or WhatsApp number, project requirements, quantities, target dates, artwork, product files and any other information you choose to provide.
When you submit the contact form, the information is transmitted through Web3Forms, a third-party form-processing service, and forwarded to our business email address. We do not maintain a separate website database of form submissions. Web3Forms and our hosting or security providers may process technical information such as IP address, browser type, requested pages and access time for delivery, security and abuse prevention.
3. How we use information
- To respond to enquiries and prepare quotations, samples or project proposals.
- To manage design, sourcing, production, quality control and delivery.
- To maintain business records and meet legal or accounting obligations.
- To protect the website, prevent misuse and maintain reliable service.
4. Legal reasons for processing
Depending on the circumstances and applicable law, we process information to take steps at your request before entering a contract, to perform a contract, to meet legal obligations, and for legitimate business interests such as responding to B2B enquiries, managing supplier relationships and securing our services.
5. Sharing information
We may share information only when reasonably necessary with Web3Forms, selected factories, sourcing partners, logistics providers, email and hosting providers, professional advisers, or public authorities where required by law. We do not sell personal information.
6. International transfers
C-Creation operates from China and works internationally. Your information may therefore be processed in China, by Web3Forms, and in countries involved in your project. Where required, we take reasonable steps to protect information during international transfers.
7. Retention and security
We keep information only for as long as needed for the enquiry, business relationship, contractual records, dispute handling and applicable legal obligations. We use reasonable organisational and technical safeguards, but no email or internet transmission can be guaranteed completely secure.
8. Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or objection, and to complain to your local data-protection authority. To make a request, email us using the address above. We may need to verify your identity before responding.
9. Children
This website is intended for business users and is not directed to children.
10. Changes
We may update this policy when our services or legal obligations change. The effective date above shows the latest revision.